Registration and Attendance

When you purchase the webinar you will receive a receipt acknowledging payment.  Within a few days you will receive a registration acknowledgement from gotowebinar.com with a link to download the event into your Outlook calendar.

Several additional reminders with connecting information will arrive a few days prior to the webinar.  First time attendees are encouraged to review the instructions to ensure a trouble-free connection.  Always feel free to contact technical support at 800-831-0678, ext. 706 if you need assistance.

Connecting To A Webinar

The specific webinar ID, password, and attendee ID for your Webinar will be emailed by our system 2-3 days prior to the start of the Webinar, and again the morning of the event from the email account at customerservice@interaction-training.com.

It can be helpful to adjust spam filtering to allow mail from this address.

 If you haven’t seen this information by the day before the  event contact customerservice@interaction-training.com.

Firewall and Software Installation

Very few of our registrants experience any connection problems related to firewall settings but your IT support desk may wish to review the information at http://www.gotomeeting.com/fec/webinar/webinar_support.

The workstation that will be used to view the online portion of the event will need to be running Windows 2000 or newer. WindowsME is not supported. Additionally, software must be installed on this workstation – the user account must have adequate permissions to install either an ActiveX or Java program.

The most common problem when there is an issue is it typically traced to limited permissions on the particular workstation or firewall configuration.

Detailed Connection Instructions

15-20 minutes before the session is scheduled to begin, click the link “Connect to Webinar” that is displayed on the left side of the connection information in your email. A separate browser window will load the page (as seen in image below) that will connect you to the webinar. You can use the current page for connection instructions and then close it after you are connected to the session.